Turn one workflow idea into a test brief, prompt, and SOP.

CSLM WORKFLOW TEST BRIEF

Workflow: WF-024 — Customer-question content outline
Business area: Marketing
Best-fit audience: Local services
Owner: [name the accountable owner]
System of record: [name the authoritative system]

Problem
Useful customer questions are not reflected in website content.

Approved input
Anonymized question themes and verified service facts

AI role
Cluster intent and propose a useful outline

Human checkpoint
Owner confirms demand, facts, privacy and cannibalization risk

Failure and stop path
Reject thin location variants and unsupported claims

Data classification
Anonymized themes

Measurement
Validated topics; impressions and clicks

Safe first test
Use ten non-identifying questions to outline one service page

PROMPT DRAFT
You are assisting with customer-question content outline. Use only the approved information provided. Cluster intent and propose a useful outline. Identify missing or conflicting information instead of guessing. Do not send, publish, pay, delete, merge, approve, or make a commitment. Return: (1) proposed result, (2) source fields used, (3) uncertainties, and (4) items for the human reviewer.

SOP DRAFT
1. Confirm the request is in scope and the input is approved.
2. Preserve the original source and stable record identifier.
3. Run exact validation rules before the AI step.
4. Use AI only for: Cluster intent and propose a useful outline.
5. Route the result to the named owner for this checkpoint: Owner confirms demand, facts, privacy and cannibalization risk.
6. If anything fails or remains uncertain: Reject thin location variants and unsupported claims.
7. Record the result using: Validated topics; impressions and clicks.
8. Keep the manual process available and stop the test if risk or correction effort increases.