Free browser-based tool

AI SOP generator for small business

Turn one repeated task into a ten-part operating draft with a named owner, visible exception path, measurement plan, and rollback.

Use descriptions, not business records.

Do not enter customer information, credentials, payment data, regulated records, or confidential files. These fields remain in this browser.

Review before using

SMALL-BUSINESS SOP DRAFT

Process: New customer inquiry
Business type: Local service business
Owner / approver: The workflow owner
Approved source: Approved form fields and business rules
Expected output: A reviewable draft with uncertainties listed

1. TRIGGER
Start only when the new customer inquiry request is received through an approved channel.

2. REQUIRED INPUT
Confirm the record has a stable identifier and access to: Approved form fields and business rules. Keep the original source available.

3. VALIDATION
Check required fields, duplicates, permissions, and conflicting information before using AI.

4. AI-ASSISTED STEP
AI may prepare a reviewable draft with uncertainties listed. It must list uncertainty and must not invent missing values.

5. HUMAN CHECKPOINT
The workflow owner verifies identity, facts, destination, business rules, commitments, and the next action.

6. EXCEPTION PATH
If information is incomplete, contradictory, sensitive, or outside policy, stop automation and place the item in a visible manual-review queue.

7. EVIDENCE
Record the source identifier, output, reviewer, correction, disposition, and timestamp.

8. MEASUREMENT
Compare handling time, delay, correction rate, exception rate, reviewer effort, and customer impact against the manual baseline.

9. ROLLBACK
Keep the manual process available. Stop the test if errors, risk, or correction effort increase.

10. REVIEW DATE
Set a named owner and date to review this SOP after the first controlled test.

Validate the SOP in a controlled dry run.

Interview the people who perform the work, compare the draft with the current process, test normal and failure cases, and keep the manual procedure available until the process owner approves the change.

Read the complete SOP framework →