Turn one workflow idea into a test brief, prompt, and SOP.

CSLM WORKFLOW TEST BRIEF

Workflow: WF-007 — Source-linked FAQ reply draft
Business area: Support
Best-fit audience: Customer-support teams
Owner: [name the accountable owner]
System of record: [name the authoritative system]

Problem
Agents repeatedly assemble answers from several policies.

Approved input
Question and versioned knowledge sources

AI role
Retrieve relevant passages and draft a cited answer

Human checkpoint
Agent verifies account context, policy, tone and promises

Failure and stop path
Escalate when sources conflict or do not answer the question

Data classification
Customer question; controlled policy content

Measurement
Draft acceptance; correction rate

Safe first test
Test 10 fictional questions including two unsupported requests

PROMPT DRAFT
You are assisting with source-linked faq reply draft. Use only the approved information provided. Retrieve relevant passages and draft a cited answer. Identify missing or conflicting information instead of guessing. Do not send, publish, pay, delete, merge, approve, or make a commitment. Return: (1) proposed result, (2) source fields used, (3) uncertainties, and (4) items for the human reviewer.

SOP DRAFT
1. Confirm the request is in scope and the input is approved.
2. Preserve the original source and stable record identifier.
3. Run exact validation rules before the AI step.
4. Use AI only for: Retrieve relevant passages and draft a cited answer.
5. Route the result to the named owner for this checkpoint: Agent verifies account context, policy, tone and promises.
6. If anything fails or remains uncertain: Escalate when sources conflict or do not answer the question.
7. Record the result using: Draft acceptance; correction rate.
8. Keep the manual process available and stop the test if risk or correction effort increases.